Full Process Details

1. Qualify & Identify
   Call ACS or your vendor/reseller to qualify radios and accessories needed for your successful trial.
2. Issue Purchase Order
   Issue a Purchase Order directly to your vendor/reseller.
3. Wait for Product
   ACS will ship the trial product to either you or your vendor/reseller. ACS will then email you and/or your vendor/reseller with tracking information and expectations of the next follow-up.
4. Shipping Confirmation
   ACS will call you and/or your vendor/reseller the next business day after the product is scheduled to be delivered.
5. ACS Checks In
   In order to make sure everything goes smoothly, ACS will call and/or email you and/or your vendor/reseller three (3) business days after receipt of product.
6. Outcome
   On the 7th business day, ACS will call you and/or your vendor/reseller to determine the outcome of the trial.
7. Return Authorization if Necessary
   If your final decision is to return the product, ACS will issue a Return Authorization. Once the product is received and inspected at ACS, a credit will be issued to your vendor/reseller. A credit will then be issued to you by your vendor/reseller.

Guidelines

• All trials come with a maximum trial period of seven (7) business days from date of delivery.
• An end-user can try radios, audio accessories, and multi-unit chargers.
• Return Authorizations can be requested by email.
• Tracking information for returns should be emailed.
• Original packaging must be kept and returned with the product.
• The product should be returned in similar condition as received. Damaged or lost product will not be eligible for credit.